We realize it is possible for these scenarios to occur and we will make it fair for our valued Consultants. If you have personally made a client platform sale and it is missing from your Consultant Portal please submit a support ticket with the following information;
1. The Business Name (your client)
2. The business owners name whom made the purchase
3. Your replicated website URL (or username)
4. The date the client purchased (only valid within past 30 days)
5. Order number if available
CONSULTANT NOTE: Client sales that may contain another Consultant's "cookies" or URL tracking information WILL NOT be transferred to another Consultant! If you are inquiring about a Client sale to be moved to your portal that contains another Consultant's tracking we will deny your request for moving the credit of the sale to anyone else.
CONSULTANT NOTE: You may NOT submit a ticket about this for another Consultant.
CONSULTANT NOTE: Missing sales in excess of 30 days old are not eligible for reassignment. Please notify us within 30 days of the order date of any sales you have not been credited for in your Consultant Portal.
Why did this happen? How can I prevent it?
Missing client sales can happen for a number of reasons. Giving your exact replicated website purchase URL from your Consultant back office is vital to tracking sales correctly. However, there are times where a client's browser could be set to block the "cookies" that track you as the assigned Consultant. There are also instances where you may have successfully given your replicated website, but at a later time the client used another computer to make the purchase with and may not have used your replicated website URL at that time.