The NETcinity APP is compatible with most Apple iPhone devices starting with iPhone 5, and all the way up to the current iPhone devices. (not compatible with iPhone 5s) The NETcinity APP is also compatible with most Android devices from Android 4.4, and all the way up to the newest Android devices. There are instances where our NETcinity APP will not function on these devices due to hardware or software issues within the mobile device itself though.
If you feel like your APP may not be working properly, try uninstalling and reinstalling the NETcinity APP to make sure that the APP downloaded correctly. It is extremely important to allow the mobile APP to have access to location services, notifications, and Bluetooth during initial setup. Be careful to always click "Always Allow" during all installation questions.